Q. Are local, state or federal taxes included?
A. No. We will add any appropriate taxes to your final bill. If you are tax exempt, please note this during the checkout process by indicating it in the appropriate pull down menu. If you have indicated you are exempt and we do not have a certificate on file, we will require a copy prior to completing this transaction.

Q. Who do I make out the purchase order to?
A.  Norpak Handling
     451 Croft Street
     Port Hope, ON L1A 4H1
     Phone: 800-854-6054
     Fax: 905-885-1341
     E-mail:

Q. Where do I send the Tax Exemption Certificate?
A. Mail it to us or fax to the attention of Web Sales.

     Norpak Handling
     451 Croft Street
     Port Hope, ON L1A 4H1
     Phone: 800-854-6054
     Fax: 905-885-1341
     E-mail:

Q. Where do I send a drawing?
A. If faxable, send it to the attention of Melissa Parrinder at 905-885-1341. If it is in electronic format, email to . We use AutoCAD 2000 as our drawing program. Please send all other drawing types in .DXF format. We recommend sending the file in a zip format. Or else, send us a CD-Rom or disk with the drawings in the mail.

     Norpak Handling
     451 Croft Street
     Port Hope, ON L1A 4H1
     Phone: 800-854-6054
     Fax: 905-885-1341
     E-mail:

Q. Will I get an acknowledgement of the order?
A. Yes. We will contact you via email with the final total and the expected arrival date and tracing information.

Q. What are my payment options?
A. Currently we accept:

• Credit Cards - Visa and MasterCard only
• Cash
• Check with prior approval
• Purchase orders with credit approval. An online credit application is available for your use.

We cannot ship C.O.D. or credit cards at this time.

Q. What are the Terms and Conditions?
A. Click for Terms and Conditions

Q. Where can I get a Credit Application?
A. Click for Credit Application [pdf]